Refund Policy

REFUND POLICY

Unless expressly set forth herein, the Subscription Fees are non-cancelable and non-refundable.

Before making a purchase Debutify offers a 14-day free trial to use Debutify without asking our customers to enter their bank account information. If the customer subscribes to one of Debutify plans the subscription fees won't be refunded.

Debutify may issue a refund on the following basis:

  1. If the customer was charged more than the asking price of the subscription plan customer, Debutify will issue a refund upon receiving a request from the customer within 30 days of the purchase;
  2. If the customer was charged more than the asking price of the subscription plan customer, Debutify will issue a refund upon receiving a request from the customer within 30 days of the purchase;
  3. If the service was not offered to the customer as promised with the subscription plan, upon receiving a request Debutify will issue a refund to the customer within 30 days of the purchase.

Debutify reserves the right to refuse your refund request at any time without providing an explanation, especially if:

  1. The customer used offensive language against Debutify or its representatives.
  2. The customer made public deceptive or misleading messages or posts against Debutify.

The Refund is applicable only to the initial purchase of the service by you and does not apply to any additional purchases, upgrades, modification or renewals of such service. Please note that the Refund amount may be different than the amount you were charged due to currency changes and third-party fees, such as wire transfer fees, and Debutify shall not be responsible for any differences caused by changes of currency exchange rates or fees that you were charged by third parties.

To the extent permitted by law, if Debutify finds that a notice of cancellation has been given in bad faith or in an illegitimate attempt to avoid payment for services actually received and enjoyed, Debutify reserves its right to reject your Refund request.

Prior to using our theme, Debutify users should keep in mind that:

If you uninstall our app that doesn't cancel the subscription automatically, you have to cancel the subscription prior to uninstalling our app or submitting a request to our team and submit a request.

Additionally,

If you pause Shopify that doesn't cancel Debutify subscription;

If you forget to cancel your subscription, the charge is non-refundable;

If you undertake a chargeback, you won’t be eligible for a refund;

If Shopify closes your store due to copyright violation or any other violation of their terms, you can contact us at support@debutify.com, and request us to cancel your subscription at Debutify and a refund won’t be issued due if the store is closed due to a violation of Shopify policies.

Fees

We offer our Services in the online store according to our current price list.

Payments shall be made by credit card via our third payment service providers and subject to their respective terms of service and privacy policies.

We may update our Fees from time to time or change the payment method.

You will be charged the Fees that arise from such changes only after notice is provided, either by email or a prominent notice on the Services.

By continuing to use the Services following such notice, you agree to be bound by such modifications.

Subscriptions Renew Automatically

In any case where you purchase a subscription, your subscription will automatically be renewed upon the end of the applicable subscription period, and you will be charged in advance at the beginning of each billing period.

Taxes

You are responsible for reporting and paying taxes in connection with the Services, along with any related penalties or interest, as applicable to your purchase or country of purchase.

In the event that you are required by law to deduct and/or withhold any amount from any payments made to us, then the Fees shall be deemed as grossed-up and increased such that the actual net amount to be paid to us shall be equal to the Fees that would have been due to Company without such deduction or withholding.