If you’re reading this post, you probably already know that live chat is an important aspect of your e-commerce store. With more than a 73% approval rating, live chat support solutions boast the highest satisfaction level for any customer-driven platform.
From problem resolution to increasing sales and improving customer service to expanding market reach, live chat has numerous benefits for an online store.
There are many live chat apps available on the market. You can choose any one of them based on your individual needs and business goals.
Here are 18 great live chat apps for an e-commerce business to help boost your customer satisfaction levels and increase sales.
1. LiveChat
LiveChat is a simple and easy-to-use live chat software that comes with a wide range of customer support features.
This app is used by more than 27k companies worldwide that admire it because of its reliability and modern interface.
With this e-commerce live chat app, you can see who’s browsing your store and start a conversation yourself. Apart from that, you can also customize the look of the chat interface. There’s a well-designed ticketing system that allows you to look back and understand your customer’s concerns.
The support team is really helpful and knowledgeable. Also, you can use this app on different devices, including smartphones, tablets, desktops, and more.
This software is best for e-commerce businesses that already have an established customer base.
Pricing starts at $16/month for a single user
2. Tidio LiveChat
Tidio is another powerful yet easy-to-use e-commerce live chat app that hosts a myriad of amazing benefits for online store owners.
With an in-built Shopify integration, you can easily set up chatbots within seconds.
This app is great for those e-commerce store owners who have just started out and do not have any prior coding knowledge.
Features:
- Automated messages targeting customers based on activity type
- Unlimited chat support with over 100 new customers per month
- WordPress plugin for WooCommerce stores
- Easy installation (takes less than 30 seconds)
- Supports multiple languages
- 500+ automated emails per month
- Automated email response for offline queries
- Easy integration with Facebook Messenger, Zapier, etc
There’s a FREE forever plan that supports 3 operators, unlimited chat sessions, and automated bots. In addition, there are 3 paid plans available, including a Chatbot plan ($18/month), a Communicator plan ($18/month), and a Mailing plan($10/month).
3. HubSpot
HubSpot live chat app seamlessly integrates with your CRM to improve customer support. The software lands with a user-friendly interface that can flawlessly integrate with other apps like Facebook, Adwords, SurveyMonkey, etc.
With Hubspot, you can set up customized targeted messages for your audience. Also, you can enable an email capture form and set up a chatbot to personalize your conversations.
HubSpot enables you to keep track of who you’re chatting with and what specific pages they have visited on your website.
This software is available on both iOS and Android. You can use this Live Chat app to take notes, make calls, schedule appointments, and many other things you may need to target specific customer profiles.
There’s a forever-free plan that includes all the basic features. However, you have to sign up for the paid plans if you want to get access to the advanced features.
If you run a small-scale or a mid-sized business, and you want to integrate a live chat app for your e-commerce store without breaking the bank, then HubSpot can be your safest bid.
4. Userlike
Userlike is another powerful live chat software that allows an online store owner to keep connected with their audience all the time. With Userlike, you not only connect with your customers through your website but also maintain communication through other messenger apps, such as Facebook, Telegram, and WhatsApp.
Unlike other live chat solutions, Userlike is quite flexible and customizable. This app seamlessly integrates with other business apps installed on your e-store.
In addition, it offers a wide range of APIs and standard integrations.
There is a free plan that comes with one operator, one chat widget, and unlimited chats. There are paid plans too, including Team Plan, Corporate Plan, Business Plan, and Custom Plan with plenty of advanced features.
Because of the GDPR and data security features, this tool is ideal for businesses operating in Europe.
5. ClickDesk
ClickDesk is an all-inclusive live chat app that offers both voice and video chat facilities to users.
The live chat interface is pretty intriguing and user-friendly. A live chat session can be either initiated by the visitor or an agent.
There are pre-chat forms available that enable you to collect valuable information about your customers. You can use this info later on to retarget those customers or to offer a more personalized customer experience.
A social toolbar is an added advantage that lets your customers get in touch with you in different ways.
Pricing starts from $14.99/per seat to $39.99/per seat per month.
6. Olark
Olark is a seller-friendly app that works great for beginners. You can create your own integrations using the developer API to make your chat module look attractive and customized.
Olark seamlessly integrates with other popular business solutions, such as Google Analytics, Salesforce, etc.
Olark is also capable of distributing a chat session across a large team. Also, you can track your progress regularly. Last but not least, you can also create a database containing FAQ responses to save time.
The free plan has only basic features. However, you can get a paid version for advanced features.
7. Cliq
Cliq is a powerful live chat e-commerce app that offers real-time messaging and file sharing. The chat module is simple yet effective.
This app is compatible with both desktop and mobile devices. Also, you can do both voice and video calls to provide the utmost customer experience.
Cliq seamlessly integrates with leading external apps. The drag-and-drop feature is an added perk that enables you to share files without using any additional tools or attachment options.
Features:
- Real-time messaging/group conversations
- Audio and video compatibility
- Integrations
- File sharing
- Notification feeds
- & more
Pricing starts at $3/month per seat.
8. Shopify Chat
Real-time conversations help customers to understand more about the products. It is an app that provides the conversion rate because customers convert more when they chat with the executives in the app. At the same time, it gets easy to take feedback from the customers, and if any problem occurs, it might be easy to immediately take any action. The best thing is it is free to install.
Other benefits of using Shopify Chat –
- Easy to use
- Visitors turned into customers
- Quick response from the support team
- It appears on all pages of the store
- Great customer experience
- A most satisfying way to communicate
- Get the update of the product ordered
9. Zendesk Chat
Zendesk is a versatile live chat app for your e-commerce business that can seamlessly integrate with different e-commerce platforms to ensure the maximum customer experience.
This app is ideal for medium to large-scale businesses and is used by more than 200k organizations worldwide.
With Zendesk, you can see which pages of your website are visited by the users. Also, it is compatible with both Android and iOS.
The analytics feature enables you to keep track of chat volume, conversions, performance, etc.
Other features include tags, triggers, pre-chat forms, and chatbots.
Zendesk comes with a price sticker of $59/month/per seat.
10. ProProfs
With ProProfs, you can provide instant support to your website visitors. This tool enables you to personalize each chat session according to individual customer needs.
With paid plans, you get a chat routing feature to prioritize queries. Co-browsing, chat transcripts, and real-time visitor monitoring are some of the additional features you get with this amazing live chat software.
The good thing about ProProfs is that it perfectly blends with all types of e-stores.
ProProfs comes in three versions - Free, Essential, and Premium. The Free version offers one operator and up to 100 chat sessions per month. The Essential and Premium plans are priced at $10/month and $15/month respectively.
11. Freshchat
Freshchat is an all-inclusive cloud-based e-commerce live chat app that keeps its focus on three key areas - customer support, onboarding, and store conversions.
This app enables you to keep connected with your prospects on mobile, desktop, and social media platforms.
There are four pricing plans available, including Blossom, Garden, Estate, and Forest.
Features:
- Co-browsing
- Chatbots
- Chat transcripts
- Detailed reports
- Rich messaging
- Triggered messages
12. Intercom
The Intercom live chat app is designed to automate various communication and sales-related tasks
Intercom allows e-commerce store owners to customize their chat interface according to their branding and personal preferences. Also, you can insert emojis and GIFs into your chat to make it look more casual and fun.
With Intercom, you can have a personalized chat with your target audience. In addition, you can also leverage analytics to create result-driven retargeting strategies.
Pricing starts from $38/month and this app is perfect for businesses whose main focus is on increasing conversions and sales.
13. Gobot
Gobot is a popular free-to-use live chat app for Shopify stores that come with a wide range of user-friendly features.
With Gobot, your website visitors can easily find products, deals, and discounts available in your store.
This app can also collect customer’s feedback, meaning you can offer a more personalized experience on their next visit.
14. PureChat
PureChat is another customizable e-commerce live chat app that is incredibly easy to install and use.
With this app, you can change colors and upload images according to your needs and preferences.
The free plan includes everything you need to get started. But you can also sign up for the paid plan to get advanced features like account statistics, analytics, and visitor tracking.
15. HelpFlow
Priced at $147/week, HelpFlow is one of the most expensive and feature-rich e-commerce live chat tools available to date.
This app works on an algorithm that uses a proprietary system to recognize users who need assistance on your website.
This tool is ideal for those busy entrepreneurs who don’t have time to handle their customer support operations manually.
16. SnapEngage
SnapEngage is another useful live chat app that is used by hundreds of online ventures, including Airbnb. The smart integration system perfectly integrates with your CRM system.
With SnapEngage, you can customize almost everything to provide a tailored customer experience.
This app is compatible with both desktop and mobile. If advanced features and smooth communication is what you’re looking for, then SnapEngage can be your safest bid.
This app is great for small teams and mid-scale businesses. The pricing starts at $99/month, which isn’t much considering the benefits you get with this amazing app.
17. Provide Support
Provide Support is a smart customer support solution that enables you to maintain effective communication with your customers all the time.
Provide Support is a credible tool that has been introduced by a company that was founded back in 2003.
This tool is great for those online businesses that want to customize their chat modules according to their individual needs.
Features:
- Unlimited chat sessions
- Supports multiple domains
- Customization features
- Chat statistics
- 24/7 live chat support
- File sharing
Pricing starts from $8.25/month (billed annually)
18. Casengo
Casengo uses WhatsApp to provide customer care. This tool is a great option for those online stores that want to integrate WhatsApp into their chat systems.
Pricing starts at $29 for a Premium Plan. In addition, you can also sign up for an Enterprise Plan or an Elite Plan according to your needs.
You’ll be entitled to receive a whopping 30% discount if you choose to pay for the whole year.
There you have them. The live chat tools we have discussed above are all designed for e-commerce stores and promise great results and conversions.
Have you used any of the above-listed live chat software for your online store yet? Feel free to drop a comment below. We would love to hear back.
