Picture this: you've launched a new product or service. You're waiting for customer reviews to start pouring in. But days go by, and your review section remains silent.
And one thing you know that can help you are online reviews. Online reviews are crucial for building trust and credibility with potential customers.
But you also know that getting customers to leave a review can feel like pulling teeth
That's where SMS comes in.
SMS can help collect more customer reviews and grow your business with its high open and response rates.
In this post, we'll explore the following:
- Benefits of using SMS for review requests.
- How to streamline your review request text message
- How to streamline your collection process with minimal effort.
Are you ready to unlock the power of SMS marketing for eCommerce?
Let's dive in!
What are review requests?
Have you ever received an email or message from a company asking you to leave a review about a recent purchase or experience?
That's a review request!
It's a polite way of asking customers to share their thoughts and opinions about a product or service.
Review requests can come in many forms, such as an email, a message on social media, or even a text message. We use it to gather valuable feedback from customers. And for potential new customers to get an idea of what it's like to work with or buy from that us.
So, don't be shy the next time you receive a review request. Your feedback could help others make an informed decision!
Still thinking of ways you can request reviews? Check out Debutify Reviews.
Now, let's find out why you should be sending a review request via sms.
Benefits of sending a review request via sms
SMS review requests might be your secret weapon to collect more positive reviews and build customer trust.
SMS has a high open rate
This means that your customers can see your review requests compared to an email request. And once they open the message, they're also much more likely to respond.
Because people tend to check their text messages more than their email.
SMS review allows you to catch people in the moment
Since most people have their phones with them all the time, sending a review request via text message allows you to catch them.
It can be right after they purchased an item or service. Or had an experience with your business. This means that their feedback will likely be fresh and accurate. Making it more valuable for potential customers researching your business.
SMS allows you to automate the review request process
You can collect more reviews with less effort.
You can save time and resources by using a tool that sends automated SMS review requests.
So, if you want to collect more reviews and build trust with your customers, SMS review requests are worth considering!
Tips for requesting reviews via SMS marketing
Requesting reviews via SMS can gather valuable customer feedback and build trust with your customers.
Here are a few tips to keep in mind when sending SMS review requests:
1. Keep it short and sweet.
Make your review requests concise and straight to the point. Especially since there are limits on SMS message length.
Don't forget to add a friendly greeting. Inset a brief reminder of their recent purchase or experience.
Make sure you add a clear call to action to leave a review at the end of your message.
2. Personalize your message.
Try using your customer's name and mentioning their recent purchase or experience.
This can help make your message feel more personalized and engaging. It shows that you value their feedback and aren't sending a generic request.
3. Time it right.
Send your SMS review request shortly after the customer's purchase or experience. Send it when their experience with your business is still fresh in their mind.
Avoid sending review requests during off-hours or late at night, as it can come across as intrusive.
4. Provide clear instructions.
Make it easy for customers to leave a review by providing clear instructions on how to do so.
Include a clear call-to-action with a link to your Facebook page and your review page. Or instructions on where to leave a review.
5. Say thank you!
Remember to thank customers for leaving a review, even if it's a short and sweet message.
This helps show that you appreciate their feedback and value their business.
By following these tips, you can increase your chances of receiving valuable feedback from your customers.
Tips on writing SMS review requests
Sending review requests via SMS can be a great way to gather feedback from your customers. It can also help improve your business's online reputation.
Here are a few tips to keep in mind when writing your SMS review requests:
1. Start with a friendly greeting.
Make sure your message starts with a warm and personalized greeting that addresses the customer by name.
This helps set a friendly tone and shows that you value their business.
2. Use a conversational tone.
Write your message as if you were having a friendly conversation with the customer.
Avoid using formal language or technical jargon that may be confusing or off-putting.
3. Offer an incentive (if appropriate).
Offering a small incentive like a discount code or free gift can be a great way to encourage customers to leave a review.
Make sure to keep it simple and avoid appearing too pushy or salesy.
By following these tips, you can write SMS review requests that are engaging, friendly, and effective.
BONUS: SMS review requests templates
Here are a few SMS review request templates you can use as a starting point:
1."Hi [customer name], we hope you enjoyed your recent purchase/experience with us! If you have a moment, would you mind leaving us a review? It would mean a lot to us! [insert a link to review page]. Thanks!"
2. "Hey there, [customer name]! We'd love to hear your thoughts on your recent purchase/experience with us. If you have a moment to leave us a review, we'd greatly appreciate it! [insert link to review page]. Thanks for your business!"
3. "Hi [customer name], we hope you had a great experience with us! We'd love to know what you thought - would you be willing to leave us a review? [insert link to review page]. Thanks for your feedback!"
Level up your reviews using SMS!
Using SMS to request reviews from customers can be an effective way to gather valuable feedback. It can also help improve your business's online reputation.
By following the tips outlined in this article, such as:
- Personalizing your messages
- Timing your send review requests
- And making it easy for customers to leave a review
You can increase your chances of receiving valuable feedback from your customers.
With SMS review requests, you can save time and effort while still maintaining a personal connection with your customers.
It's a win-win situation that can help you build trust with your customers and grow your business.