Customer reviews are one of the backbones of your business.
You see, collecting customer feedback has a lot of benefits.
They can help you improve your marketing, sales, and overall business strategy.
They can also encourage undecided customers to purchase from your eCommerce store finally.
But what if your review provider isn't helping you get those benefits?
What will you do?
Of course, you need to switch the review app you're using!
And that's what you'll learn today...
- When to switch your review provider
- What to look for in a new review provider
- How to change your review provider
- What are some review providers you can use
So, let's start!
When Is The Right Time To Switch Review Providers?
It's not a decision you can make instantly because there are things you should consider first.
It's time to look for a new review provider if...
1. It Doesn't Align With The Needs Of Your Business
If your eCommerce business is expanding, it means you need more features, tools, etc.
And when your review app doesn't align with your current needs, and you feel limited... it's time to give it up.
For example, you're receiving a large volume of customer feedback. You need a review app that allows you to filter all those comments in one place.
Or, you need a review app that can help you protect your brand reputation. If your current review app can't help you with that, it's time to switch.
The point is it has to align the features that support your current needs.
Aside from that...
2. The Features Can't Support Your Goals
Once you set your goals as a business owner, you need a team and digital marketing plan to help you achieve them.
And the tools you're using should be your teammates.
So, you need to change your review app if it can't help you achieve your goals.
For example, you want to leverage reviews to rank higher on search engines. If your current review app can't help you with that, you need to change it.
Or, let's say you want to strengthen your online presence through a consistent brand identity online.
If you can't customize the review app according to your branding, maybe you need to switch already.
Remember, the tools that you're using for your eCommerce business should work with you.
And the next one is...
3. There Is A Poor Customer Support
As a business owner, you may not be the most tech-savvy person out there.
So, there will be times when you need support from these professionals.
But what if you need help... and there is no help available?
That's a no!
If your review provider doesn't have efficient customer support for you and your business... you need to look for a new one. 👀
You shouldn't have a hard time figuring out things on your own!
Speaking of which...
4. You're Having A Hard Time Managing Your Reviews
The features of your review app should make your life easier... not harder!
So, you need a review app that will make managing, curating, and integrating your customer reviews an easy process.
You should be able to do these things without any hassle.
And lastly, it's time to switch if...
5. It Doesn't Fit Your Budget
Your business has a budget for everything, indeed.
And if a review app doesn't serve your needs or help you achieve your goals...
Ask yourself... is it worth paying a sum for?
If it doesn't fit your budget, it's okay to look for a review app that's budget-friendly and cost-effective.
Once you know if it's time to switch your review provider, here are...
What To Look For In A Review Provider?
If you've already decided to switch, here are some things you need to consider.
1. Customer Support
As I mentioned above, you might encounter a few technical problems from time to time.
It's essential to have strong customer support to back you up when you need help.
And needing help has no fixed schedule. It can happen any time of the day.
So, when looking for a new review provider, make sure you are looking for one with 24/7 customer support.
You also need to consider...
2. Great Features
Review apps have the same goal for your business... it's to help you gain and display your reviews.
But what if there are features you don't really like or need for your eCommerce store?
That's where you need to deep dive.
Your eCommerce store deserves the best. So, you need a review app with features that will help you optimize your business.
So, you can create a checklist of the things you need for your business.
For example, you want to take full ownership of your reviews. If that's the case, you need a review app that you can integrate with your Shopify store. Not some third-party apps.
Or you may want to send an automated email to your customers. You need a review app that will do that for you.
There's more. Your new review app should give you...
3. Flexibility And Control
Imagine a review app where you can't even curate and manage your own reviews.
Hard pass.
You need a review app that can help you turn your negative feedback into a positive one. Or filter reviews with profanity.
To sum it all up... Your next review app should give you flexibility and control over your reviews to protect your brand reputation and eCommerce store.
You also need a review app with...
4. Seamless Importation And Automation
Who wants to have a hard time, right? Not you, of course.
You're a business owner. Your time is precious.
So, you need a new review app that will make it easy for you to import your existing reviews from another app. You don't want to waste so much time importing them manually.
You also need a review app with great automation.
This will help you save time in reaching out to customers to leave you reviews.
I mean... a review app that will collect reviews on autopilot? 👀
That's amazing!
But what's more impressive is finding a review app that's...
5. Cost-Effective
They say that you get what you pay for.
So, you must choose a new review app that has all the features we talked about above.
Don't settle for less.
But there are still some review apps that are free forever with great features.
Now, once you already know which review provider to switch to... you're probably wondering...
How To Change Your Review Providers?
Well, there are different ways to change your review providers because it depends on the review app you'll be switching to.
But the first thing you need to do is...
1. Identify The Review App You Want To Use
There are different review apps out there.
You need to find the best review app that aligns with your eCommerce brand.
Take a look at your checklist and see which one is the best.
As I said, each review app has different ways to install and integrate with your Shopify store.
Some might be from third-party apps that you can't fully integrate. But there are some that you can.
You can also check Shopify Apps to check some review apps.
Once you know the review app you want to switch to, you need to...
2. Install, Integrate, And Import Your Reviews
Since there are different ways to install and integrate them, you must follow the instructions thoroughly.
Then once you switch, you also need to import your reviews from your previous review app.
They're yours. You need to take them with you.
And of course...
3. Customize It According To Your Liking
To make your eCommerce store stay unique and more distinguishable, you can customize it according to your branding.
This way, you'll stand out from others even if you're using the same review app.
You can also make it more pleasant to the eyes if you match it with your website's overall look and feel.
Now, ready to switch?
Watch Out For Debutify Reviews!
Debutify Reviews will be coming soon!
And if you're thinking of making a switch, let me help you decide:
Debutify Reviews is for you if you want to...
- Import your reviews from other review providers effortlessly.
- Sort and curate the reviews you receive.
- Customize your review widget.
- Send personalized emails to your customers to request feedback.
- Let your customers leave photo and video reviews.
And there's more!
If you want to get these features, you need to stay tuned.
Switch Your Review Provider To Leverage Your Customer Reviews More!
As I said, if your current review provider isn't serving you anymore... try to let it go. Choose a review app that's best for your eCommerce brand.
You need something you can customize according to your liking, help you collect photo and video reviews, and manage them in a single dashboard.
And that's Debutify Reviews! You can protect your brand reputation and import your existing reviews from other apps seamlessly. Don't miss out!
