The Creative Bottleneck That's Killing Your ROI
It is worth trying to turn Google reviews into a source of all the great reviews throughout all the social media platforms. Recently I have come across an amazing tactic to reward people for leaving positive feedback on google (it is especially great for movie rental shops, telephone operators and similar businesses where customers are tightly connected to one operator/cashier): Try to imagine the customer service area of a business. Next to every attendant is a computer with a running mix of all the recent reviews on the Facebook page of that business. Natural competitive spirit and desire for positive reinforcement kicks in - the person who gets the most positive feedback after a certain period of time gets rewarded with a nice little gift, and everyone knows about it (ala "I won the pizza party which is just behind the wall"). And that gets reflected in the quality of the service rendered. Isn't it great that a couple of positive lines on social media can be so motivating? This might not work that well for massive operations (since the reviews are not specific to the individual persons/service), but could very well work for smaller setups (where the employees are constantly dealing with the customers).
The issue? Producing sufficient UGC-like materials for your campaign's freshness is pretty much a daunting task. You definitely need continuous variety to get the edge over ad fatigue, but relying on actual user content or personally filming many different versions isn't an option if you want to grow. This is exactly the point where AI-made UGC presents a terrific opportunity for PPC managers.






