Depending on your subscription plan, you can still receive customer and technical support even if you are using an older version of the theme. For the Enterprise plan, we offer priority support, 24 hours UTC Monday-Friday, for up to three older theme versions.
Customer support includes:
- Priority email and phone support.
- Live video support (screen-sharing).
- Development support.
Enterprise plan subscribers can also request assistance via chatbot. For the Pro plan, we offer basic support, 24 hours UTC Monday-Friday, for only up to 1 older theme version. Pro plan subscribers can receive support through email and chatbot.
However, those subscribed to the Growth plan can only receive support if they have the latest version of the Debutify Theme. Growth plan subscribers are entitled to basic support, 9 AM-5 PM UTC, via email and chatbot.